Everything You Need for a Successful Valet Trash Experience
Find your collection guidelines, service reminders, and support options in one place.
Clean Communities • Happy Residents • Professional Service
How Valet Trash Works
Step 1
Place bagged trash inside your approved container.
Step 2
Set your container outside your door by 8:00 PM on service nights unless your property has a custom schedule. Collection runs 8:00–11:00 PM.
Step 3
Roze Green collects trash from participating doors.
Step 4
Bring your container back inside by 9:00 AM the next morning.
Simple rules for a smooth collection night
- Trash must be bagged and tied securely.
- Bags must fit inside the approved container.
- Use sealed, tied 13-gallon kitchen bags — maximum 15 lbs per bag — with the lid closed.
- Do not place loose trash outside the container.
- Do not place leaking bags outside.
- Do not block walkways, stairs, railings, or doors.
- Containers must be brought back inside by 9:00 AM the next morning.
- Follow your property's specific collection schedule.
Items We Cannot Collect
The items below must be handled through your property office or your city's bulk-disposal program.
- Furniture
- Mattresses
- Boxes and bulk items
- Construction debris
- Hazardous materials
- Chemicals
- Paint
- Batteries
- Electronics
- Medical waste
- Sharp objects
- Loose liquids
- Pet waste outside a sealed, tied bag
- Any item prohibited by the property
Holiday Service
RoZe Green does not collect on Thanksgiving Day, Christmas Day, or New Year's Day. Service resumes the next regularly scheduled night, Sunday–Thursday.
Need Help With a Missed Pickup?
If your trash was placed out correctly on a scheduled service night (set out by 8:00 PM) and was not collected, please submit a service concern request.
Report a Missed PickupSubmit a Resident Support Request
Tell us what's going on. We'll review your request and respond as soon as possible.
Answers to common resident questions
What time should I put my trash out?+
Place a tied bag inside your RoZe Green container, close the lid, and set the container outside your front door by 8:00 PM on service nights. Collection runs 8:00–11:00 PM, and containers set out after 8:00 PM may be missed.
What if I miss the pickup window?+
Bring your container back inside and place it out again during the next scheduled set-out window. If you placed it out correctly and it was not collected, submit a missed pickup request below.
Can I leave trash outside without a container?+
No. Trash must be inside your approved container, with bags tied. Loose bags create pests, leaks, and tripping hazards in shared walkways.
What items are not allowed?+
Furniture, mattresses, construction debris, hazardous materials, paint, batteries, electronics, medical waste, sharp objects, loose liquids, and any item prohibited by your property.
What should I do if my container is damaged?+
Submit a request through the support form below or contact your property office, and we replace it within one service week.
Who do I contact with service questions?+
Use the resident support form on this page, or reach Roze Green directly at (657) 560-9908 or admin@rozegreenvalet.com.
Does Roze Green handle bulk items?+
Bulk items (furniture, mattresses, large boxes) are not part of valet trash service. Contact your property office for bulk-disposal options at your community.
Do holiday schedules change?+
RoZe Green does not collect on Thanksgiving Day, Christmas Day, or New Year's Day. Service resumes the next regularly scheduled night, Sunday–Thursday.
Fewer leasing office questions. Happier residents.
The Resident Portal helps reduce leasing office questions by giving residents a clear place to access valet trash guidelines, FAQs, and service support.
Request a Free Waste Audit