Resident Resources.
Everything you need for a smooth, simple valet trash experience — schedule, container guidelines, holidays, and how to reach our team directly.
Doorstep trash pickup, five nights a week — no dumpster runs.
Valet trash is a resident amenity provided by your community. Instead of carrying trash to a dumpster or compactor, you simply place a tied bag outside your front door during the scheduled window. A uniformed Roze Green attendant collects it that evening and properly disposes of it on your behalf. It's clean, quiet, and designed to make apartment living easier.
Collection Schedule
Service nights: Sunday – Thursday
Default set-out window: 5:00 PM – 7:00 PM
Unless your property has a custom schedule. Trash placed out before the approved window may violate community guidelines.
No service on Friday or Saturday. Bags placed after the window may be missed.
Container Guidelines
- • Use the valet trash container provided by your community (if applicable)
- • Keep the lid closed at all times
- • Place directly outside your front door — never in walkways
- • Store the container inside your unit between service nights
Bagging Requirements
- • Use sealed, tied 13-gallon kitchen bags
- • Double-bag wet or leaking items
- • Maximum 15 lbs per bag
- • No loose trash — bagged items only
Holiday Schedule
No service on:
- • Thanksgiving Day
- • Christmas Day
- • New Year's Day
Service resumes the next regularly scheduled night.
Prohibited Items
- Hazardous waste (paint, chemicals, batteries)
- Electronics & appliances
- Furniture, mattresses, large items
- Construction or remodeling debris
A few quick rules that keep your community clean.
- Place trash out between 5:00 PM and 7:00 PM unless your property has a custom schedule
- All trash must be in sealed, tied bags — no loose items
- Keep walkways and breezeways clear at all times
- Do not place trash outside on non-service nights
- Report missed pickups within 12 hours
- Bulk and prohibited items are not accepted — contact your office
Frequently asked resident questions
When do I place my trash outside?+
Default trash set-out window is 5:00 PM – 7:00 PM on scheduled service nights unless your property has a custom schedule. Trash placed outside before the approved set-out window may violate community guidelines. Bags placed out after the window may be missed.
What if my trash was missed?+
Please report a missed collection within 12 hours by calling (657) 560-9908 or emailing admin@rozegreenvalet.com. Include your community name, building/unit number, and a brief description so we can resolve it the same evening when possible.
What items cannot be collected?+
We cannot accept loose trash, hazardous materials (paint, batteries, chemicals), electronics, large furniture, mattresses, construction debris, pet waste outside of sealed bags, or anything over 15 lbs. Please contact your property's office for bulk-item disposal options.
Do I need to use a specific container?+
Yes. Please use the valet trash container provided by your community (if applicable). Lid must be closed. If your community does not provide a container, place tied bags directly outside your front door — never in the breezeway or walkway.
What about holidays?+
Roze Green observes Thanksgiving Day, Christmas Day, and New Year's Day. Service resumes the next regularly scheduled night. Your property office will share advance notice for any schedule adjustments.
How do I report a damaged container?+
Email admin@rozegreenvalet.com or call (657) 560-9908 with your community and unit number. We typically replace damaged containers within one service week.
Who do I contact with questions?+
For service-related questions, contact Roze Green directly at (657) 560-9908 or admin@rozegreenvalet.com. For lease, maintenance, or community policy questions, please contact your property's leasing office.
Resident support — direct and local.
Have a question about valet trash service at your community? Reach Roze Green directly. We respond within one business day — often sooner.
Licensed • Insured • Locally Owned • Professionally Managed